Country & ’Cue Festival – Ticket Terms & Conditions

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By purchasing a ticket and/or attending Country & ’Cue Festival you agree to the following Terms & Conditions:

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Admission & Tickets -

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·       Tickets are non-refundable and non-transferable, except where the Event is cancelled.

·       The Event operates a challenge-25 policy. Valid photo ID may be required for age-restricted areas or alcohol purchases.

·       Tickets must be presented on entry (printed or digital).

·       Adult wristbands will be issued on entry and must be worn at all times.

·       Children’s wristbands will be issued on entry and must be worn at all times to gain free access to our inflatables and children’s rides.

·       Re-entry is not guaranteed unless explicitly stated on the ticket or signage.

·       Only tickets bought directly from JL Events are valid.

·       Proof of PIP/DLA, Access+1 Card or Attendance Allowance/Carers Allowance Award letter must be shown when entering with a free carer ticket.

·       No visitors under 18 may enter without an Adult ticket.

·       All Children under are to remain in the care of their accompanying adult or guardian.

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2. Right of Refusal & Removal - 

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The Event organisers reserve the right to refuse admission or remove any person from the Event site without refund if they:

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·       Are deemed intoxicated, under the influence of drugs or excessive alcohol.

·       Are in possession of illegal substances.

·       Attempt to trade without prior permission.

·       Display aggressive, threatening, abusive, or antisocial behaviour.

·       Fail to comply with staff instructions or Event rules.

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Decisions made by Event security and staff are final.

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3. Prohibited Items - 

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The following items are not permitted at the event - 

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·       Alcoholic beverages

·       Picnics – special dietary requirements, children’s snacks, baby food may be bought in to the event.

·       Illegal drugs - Strictly prohibited and will result in removal from the Event and possible involvement of the authorities.

·       Illegal substances.

·       Weapons or items that may be used as weapons.

·       Gazebo’s without prior permission.

·       Disposable BBQ’s or cooking equipment.

·       Fireworks, flares, or smoke devices.

·       Glass containers (unless purchased from authorised vendors).

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Bag searches may be carried out as a condition of entry.

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4. Safety & Conduct - 

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·       Attendees must behave responsibly at all times.

·       Excessive intoxication will not be tolerated.

·       Open flames, BBQs, or cooking equipment is strictly prohibited.

·       All Children are to remain in the care of their accompanying adult or guardian at all times and must be supervised.

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The Event takes place outdoors, on grass — attendees accept all the risks associated with uneven ground, weather conditions, noise, and crowds.

 

By attending any event at Dinton Pastures Country Park you are agreeing to their own Code of Conduct policy - https://www.wokinghamcountryside.co.uk/code-conduct

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5. Photography, Filming & Media - 

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·       By attending the Event, you grant permission to the organisers to capture, use, and publish photography and video footage in which you may appear.

·       This content may be used for promotional, marketing, social media, and commercial purposes without compensation.

·       No professional recording equipment is prohibited on site without prior consent.

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6. Liability & Personal Property - 

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Attendance is at your own risk. The organisers accept no responsibility for:

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·       Loss, theft, or damage to personal property.

·       Injury or illness unless caused by proven negligence.

·       Vehicles are parked at the owner’s risk.

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All Dinton car parks are chargeable, it is the customers responsibility to ensure they have pre-paid or have paid for enough parking for their time at the event on arrival.

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7. Event Changes & Cancellation - 

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The organisers reserve the right to:

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·       Change the Event programme, performers, timings, and children’s activities without notice.

·       Cancel or postpone the Event due to circumstances beyond reasonable control (including severe weather, safety concerns, or force majeure)

·       In the event of cancellation, ticket holders will be informed of refund or rollover arrangements.

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This event will go ahead come rain or shine. A cancellation will only occur if it is deemed dangerous to continue.

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8. Food, Drink & Allergies - 

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·       Food and drink are supplied by third-party vendors.

·       Attendees with allergies or dietary requirements should speak directly to vendors before purchasing food.

·       The organisers accept no liability for allergic reactions or food-related issues.

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9. Acceptance of Terms - 

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·       Purchase of a ticket and/or entry to the Event constitutes acceptance of these Terms & Conditions.

·       Failure to comply may result in removal without refund.

·       JL Events reserve the right to make changes to our Terms and Conditions with reasonable notice and with written

notification to all ticket holders.